BIOPHARM SERVICES PRIVACY POLICY – May 2018

Who are we?

Biopharm Services Limited, Unit 1 (1st floor), Chess Business Park, Moor Road, Chesham, Bucks, HP5 1SD, UK, contact email info@biopharmservices.com, contact telephone +44 (0)1494 578011.  We develop and support BioSolve Process: the biopharmaceutical industry’s most powerful bioprocess analysis tool.

What does this Policy cover?

We at Biopharm Services take your personal data seriously. This policy:

  • sets out the types of personal data that we collect about you;
  • explains how and why we collect and use your personal data;
  • explains how long we keep your personal data for;
  • explains when, why and with who we will share your personal data;
  • sets out the legal basis we have for using your personal data;
  • explains the effect of refusing to provide the personal data requested;
  • explains the different rights and choices you have when it comes to your personal data; and
  • explains how we may contact you and how you can contact us.

What personal data do we collect about you?

We collect the information necessary to be able to respond to in-bound enquiries, product sales enquiries, account management processes, technical support, product and service developments and accounting enquiries

We do not collect sensitive personal data about you, but if we do need to collect sensitive personal data from you, and further process this data, we will only do so where you have given your explicit consent.

Where do we collect personal data about you from?

The following are the different sources we may collect personal data about you from:

  • Directly from you via website forms;
  • By meeting or word of mouth, for example you may be recommended by a colleague or met with us and provided a business card.

How and why we use your personal data?

We use your personal data to respond to your in-bound enquiry or to update you with technical information, details of other software and services, meetings/conferences and updates on the services we provide and news about our company

How long do we keep your personal data for?

We only retain your information for as long as is necessary for us to use your information as described above or to comply with our legal obligations. However, please be advised that we may retain some of your information after you cease to use our services, for instance if this is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.

When determining the relevant retention periods, we will take into account factors including:

  1. our contractual obligations and rights in relation to the information involved;
  2. legal obligation(s) under applicable law to retain data for a certain period of time;
  3. statute of limitations under applicable law(s);
  4. (potential) disputes;
  5. if you have made a request to have your information deleted; and
  6. guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information once this is no longer needed.

Who do we share your personal data with?

We do not share your data with third parties unless we have your explicit agreement for us to do so in the case of our Supplier Showcase service.

What legal basis do we have for using your information?

For providing software and services solutions data processing is necessary for our legitimate interests in that we need the information in order to support our customers.

What happens if you do not provide us with the information we request or ask that we stop processing your information?

If you do not provide the personal data necessary or withdraw your consent for the processing of your personal data, we may not be able to support you as a customer.

Do we make automated decisions concerning you?

No, we do not carry out automated profiling.

Do we use Cookies to collect personal data on you?

To provide better service to you on our websites, we use cookies to collect your personal data when you browse.

Do we transfer your data outside the EEA?

No, we do not transfer personal data out of the EEA, but if we did need to transfer data out of the EEA to a country which has not been deemed to provide adequate data protection standards, we always have security measures and approved model clauses in place to protect your personal data.  To find out more about how we safeguard your information as related to transfers contact us on info@biopharmervices.com.

What rights do you have in relation to the data we hold on you?

By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country.

Rights: What does this mean?

The right to be informed     

You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.

The right of access  

You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy). This is so you’re aware and can check that we’re using your information in accordance with data protection law.

The right to rectification     

You are entitled to have your information corrected if it’s inaccurate or incomplete.

The right to erasure 

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

The right to restrict processing     

You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.

The right to data portability

You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.

The right to object to processing  

You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).

The right to lodge a complaint       

You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.

The right to withdraw consent       

If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.

We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

  • baseless or excessive/repeated requests, or
  • further copies of the same information.

Alternatively, we may be entitled to refuse to act on the request.

Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

How will we contact you?

We may contact you by phone or email. If you prefer a particular contact means over another please just let us know.

How can you contact us?

If you are unhappy with how we’ve handled your information, or have further questions on the processing of your personal data, contact us here:

Biopharm Services Limited, Unit 1 (1st floor), Chess Business Park, Moor Road, Chesham, Bucks, HP5 1SD, UK, contact email info@biopharmservices.com, contact telephone +44 (0)1494 578011.