TERMS OF USE

1 Terms of Use

1.1 INTRODUCTION AND ACCEPTANCE

This page sets out the terms of use for biopharmservices.com (our site). It applies to all ways you may access and use our website, including via https://biopharmservices.com and http://biopharmservices.com. It also includes the documents referred to on this page.
Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please do not use our site.
Read these terms with our Privacy Policy and Cookie Policy. The Privacy Policy explains how your personal data is collected and used. The Cookie Policy covers how cookies and similar technologies are used. You can find our Privacy Policy at biopharmservices.com/privacy-policy.

1.2 INFORMATION ABOUT US

biopharmservices.com is operated by Biopharm Services Limited (“we”, “our”, or “us”), a company incorporated in England and Wales.
Registered office: Unit 11, Chess Business Park, Moor Road, Chesham, Bucks, HP5 1SD, United Kingdom.
Contact email: info@biopharmservices.com
Contact telephone: +44 (0)1494 578011

1.3 CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page. The “Last Updated” date at the top of these terms will be revised accordingly.
Where we make material changes to these terms, we will take reasonable steps to notify registered users (for example, by posting a notice on our site or by email). You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

1.4 ACCESSING OUR SITE

Our site is made available free of charge for informational and general business purposes. We do not guarantee that our site, or any content on it, will always be available or uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our site without notice. We will not be liable to you if, for any reason, our site is unavailable at any time or for any period.
You are responsible for making all necessary arrangements to access our site. You are also responsible for ensuring that all persons who access our site via your internet connection are aware of these terms of use and comply with them.

1.5 USER ACCOUNTS

Certain areas of our site, including access to our software products such as BioSolve Process®, require you to register for an account. When you register for an account, you agree that:
(a) You will provide accurate, current, and complete registration information;
(b) You will keep your login credentials confidential and will not share them with any third party;
(c) You are responsible for all activity that occurs under your account;
(d) You will notify us immediately at info@biopharmservices.com if you become aware of any unauthorised use of your account or any other breach of security.
We reserve the right to disable any user account at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use, or if we have reasonable grounds to suspect that your account has been compromised.

1.6 ACCEPTABLE USE

You may use our site only for lawful purposes. You must not use our site:
(a) in any way that breaches any applicable local, national, or international law or regulation;
(b) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
(c) to attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer, or database connected to our site;
(d) to introduce viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful;
(e) to engage in any data mining, data harvesting, data extracting, scraping, or any other similar activity in relation to our site, or to collect or attempt to collect any data from our site other than as expressly permitted by us;
(f) to interfere with, damage, or disrupt any part of our site, any equipment or network on which our site is stored, or any software used in the provision of our site;
(g) to reproduce, duplicate, copy, or resell any part of our site in contravention of the provisions of these terms of use.

1.7 INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties worldwide. All such rights are reserved.
All images, illustrations, graphics, photographs, icons, and other visual content displayed on our site and its subpages are the property of Biopharm Services Limited and protected by international copyright laws. This includes, without limitation, our brand imagery (The Carp, The Tree, The Dragon, The Unicorn, and The White Tiger), product screenshots, diagrams, infographics, and any other visual materials. No image or visual content from our site may be copied, reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or used in any form or by any means without our prior written permission, except as expressly permitted below.

You may print off one copy, and may download extracts of any pages from our site for your personal reference, and you may draw the attention of others within your organisation to material posted on our site.
You must not change printed or downloaded materials. Do not use illustrations, photos, video or audio, or graphics separately from their text.
You must always show us (and any named contributors) as the authors of material from our site.
You can’t use materials from our site for business purposes unless you get permission from us or from those who gave us a licence.
If you print off, copy, or download any part of our site in breach of these terms of use, your right to use our site will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made.

1.8 TRADEMARKS

The Biopharm Services logo, both on its own and combined with the company name, is a trademark of Biopharm Services Limited. “BioSolve Process”, “Eco Insight” and “Biopharm” are registered trademarks of Biopharm Services Limited. “BioSolve Connect” and “BioSolve Analytics” are also trademarks of Biopharm Services Limited.
Nothing in these terms of use grants you any right to use our trademarks, trade names, or logos without our prior written consent.

1.9 SOFTWARE AND LICENSING

Access to and use of our software products, including BioSolve Process®, BioSolve Connect, and BioSolve Analytics, is governed by separate licence agreements. Nothing in these terms of use grants you any right to use our software products except as expressly set out in the applicable licence agreement.
Purchases of software licences, subscriptions, and related services made through our site are subject to our applicable sale terms and conditions. In the event of any conflict between these terms of use and the terms of a specific licence or sale agreement, the specific agreement shall prevail in respect of the relevant product or service.

1.10 E-COMMERCE AND PURCHASES

When you make purchases through our site, the processing of your order and payment is subject to our sale terms and conditions. Payment is processed securely by our third-party payment provider, Stripe, and we do not store full payment card details. Further details about how we handle your data in connection with purchases can be found in our Privacy Policy.

1.11 RELIANCE ON INFORMATION POSTED

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. The material displayed on our site is provided without any guarantees, conditions, or warranties as to its accuracy. We aim to update our site regularly, but any of the material may be out of date at any given time.
We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

1.12 YOUR PERSONAL DATA

We process information about you in accordance with our Privacy Policy. Please review it carefully to understand how and why we collect, use, and protect your personal data.
By providing personal data through our site, you warrant that the data you provide is accurate and up to date, and you agree to inform us of any changes.

1.13 COOKIES

Our site uses cookies and similar technologies. We use strictly necessary cookies to ensure the proper operation of our site and analytics cookies (which are set only with your consent) to help us understand how our site is used and improve its performance.
You may manage your cookie preferences via the cookie banner on our site or through your browser settings. For more details, please see the Cookies section of our Privacy Policy.

1.14 LINKING TO OUR SITE

You may link to pages on our site, provided you do so in a fair and legal manner that does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
Our site must not be framed on any other site without our prior written consent.
We reserve the right to withdraw linking permission without notice.

1.15 THIRD-PARTY LINKS

Our site contains links to other sites and resources provided by third parties; these links are for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. We recommend that you review the terms of use and privacy policies of any third-party sites you visit.

1.16 LIMITATION OF LIABILITY

1.16.1 General

To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our site or any content on it, whether express or implied.

1.16.2 Exclusion of certain losses

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
(a) use of, or inability to use, our site;
(b) use of, or reliance on, any content displayed on our site.
In particular, we will not be liable for any indirect or consequential loss or damage, any loss of profit, revenue, business, or anticipated savings, any loss of data, any loss of goodwill, or any wasted management or office time.

1.16.3 Liability cap

Where we are liable to you in connection with your use of our site (other than in respect of the matters set out in clause 16.4 below), our total aggregate liability shall not exceed the greater of £100 or the amount paid by you to us in the 12 months preceding the event giving rise to the liability.

1.16.4 Nothing excluded

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.

1.17 INDEMNITY

You agree to indemnify and hold harmless Biopharm Services Limited, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your breach of these terms of use, your use of our site, or your violation of any applicable law or regulation.

1.18 GOVERNING LAW AND JURISDICTION

These terms of use, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these terms of use, save that nothing in this clause shall limit any mandatory rights you may have under the consumer protection laws of your country of residence.

1.19 SEVERABILITY

If any provision of these terms of use is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification to or deletion of a provision shall not affect the validity and enforceability of the rest of these terms of use.

1.20 NO WAIVER

No failure or delay by us in exercising any right or remedy provided under these terms of use or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

1.21 ENTIRE AGREEMENT

These terms of use, together with our Privacy Policy, Cookie Policy, and any applicable licence or sale agreements, constitute the entire agreement between you and us in relation to your use of our site, and supersede all previous agreements, understandings, and arrangements between us, whether written or oral.

1.22 DISPUTE RESOLUTION

If you have a dispute with us regarding these terms of use, we encourage you to contact us first at info@biopharmservices.com so we can try to resolve the matter informally.
If you are a consumer in the United Kingdom or the European Union, you may also be entitled to refer a dispute to an approved alternative dispute resolution (ADR) provider. You can find details of certified ADR providers on the Chartered Trading Standards Institute (CTSI) website.

1.23 YOUR CONCERNS

If you have any concerns about the material on our site, please contact us at info@biopharmservices.com. We will endeavour to respond to your concern within a reasonable timeframe.